Terms and Conditions

General

Thank you for visiting: www.nishahalo.co.uk (which shall be referred to as the “website” hereafter).

These Terms & Conditions apply to the use of the website and Nisha Halo Ltd. the owner, operator and manager of this website. These Terms and Conditions are written in English and are governed by English Law and any dispute shall be adjudicated by British Courts.

Nisha Halo Ltd. is a company registered in England and Wales, Company Number 12631247. Our trading name is Nisha Halo. You can contact us here.

You are advised to read our Terms and Conditions prior to making any purchase from this website. By accessing and ordering from this website you agree to be bound by these terms, confidentiality rules and online selling conditions when you make a purchase.

If you are under the age of 18, you must make sure your parent or guardian knows about our Privacy Policy before you register to use this website or use any of this website’s services.

Nisha Halo may modify or make changes to these Terms and Conditions at its complete discretion from time to time. You can review the most current version of the Terms and Conditions at any time at this page. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes, including our Privacy Policy.

Jewellery Workshops Terms & Conditions and Cancellation Policy

Please note, when booking and paying a workshop through Nisha Halo you are agreeing to abide by our full Terms and Conditions.

All workshops must be paid for in full prior to the workshop. Once payment is made for a workshop, you will be emailed prior to the workshop to confirm the details for you to attend.

Larger Group Workshops (more than two people):

If for any reason you are unable to attend a group workshop, please contact Nisha Halo as soon as possible. If you give us 3 weeks notice or more before the workshop taking place, we may be able to transfer you to another workshop (subject to availability) or we will refund the workshop fee minus a 10% cancellation fee to cover banking administrative charges. If you cancel within 3 weeks of the workshop taking place, this will result in the full workshop fee being retained by Nisha Halo Ltd. - please note we recommend you try to find someone else to take your place if you are unable to attend.

One-to-One Workshops/Two People Workshops/Wedding Ring Workshops:

If for any reason you are unable to attend these smaller workshops for one to two people, please contact Nisha Halo at nisha@nishahalo.co.uk as soon as possible. Please note, we need 48 hours notice to cancel or rebook the date of these smaller workshops. If you wish to completely cancel the workshop giving 48 hours notice we can refund minus a 10% cancellation fee to cover administrative charges. If you cancel within 48 hours of the smaller workshop, this will result in 50% of the workshop fee being retained by Nisha Halo Ltd.

For smaller workshops, you may want to use yellow/red/white gold and Argentium Silver (Hypoallergenic Silver) for your pieces – please state when booking, as these metals will need to be pre-ordered; Nisha will be in touch to arrange prior to the workshops). Please note the material cost for gold is required to be paid up-front prior to the workshop taking place.

Please note, if you cancel a workshop completely, the cost of additional materials especially ordered for you - including but not limited to - gold/white gold/red gold are non-refundable, however you will be given the raw precious metals you have paid for.

All Workshops:

In the unlikely event that we cancel a jewellery workshop, we will contact you with as much notice as possible on the email/telephone number you have provided and refund the full workshop fee. Unfortunately we cannot accept responsibility for wasted travel costs or other related costs that you may have incurred in booking a workshop, which includes circumstances beyond our control.

Nisha Halo tries to be inclusive as much as we can, however for the purposes of making jewellery you will need good use of your hands and eyesight. Please bring with you glasses if you need them for close up work.

The minimum age for workshop is 16 years old, please note those aged 16-17 must be accompanied by a paying adult on the course.

You will be provided full guidance on all use of tools and equipment and may be asked to wear provided Protective Equipment at times.

Please note, you must follow instructions from the workshop instructors on the safe use of the equipment at all times, to avoid injury to yourself or to a third party. Nisha Halo is not held liable for an accidents that occur due to a workshop attendee’s failure to listen to instructions, nor to refund the workshop fee as a result of this.

Pricing and Product Information

All jewellery listed on the website is charged at the price on the product pages in British Pounds Sterling (£ GBP) on the date the customer places the order and includes VAT at 20%. Orders are processed at the published prices. If you make a purchase from outside the UK the currency exchange rates and credit card charges may make a difference to the amount billed to you on your bank account or credit card, this cost remains with the customer.

Nisha Halo sometimes offers promotional discount codes via the website, mailing list or other forms of Nisha Halo’s social media. These codes can only be used to when buying full-priced items and cannot be used in conjunction with any other discounts or offers.

We take care to make sure that the prices and product descriptions displayed are accurate. All measurements displayed are approximate and any errors will be completely unintentional. Each product on the website is handmade and unique, and therefore no two pieces will be exactly the same and may have slight variations in colouring, pattern and form. The reproduction of colours is as accurate in the photographs as possible, and we take no responsibility for colours of products not matching the colour displayed on your monitor that are dependant entirely on the colour reproduction and capabilities of your screen. Whilst every effort has been made to portray items accurately, no liability is accepted for any perceived variations between website depiction and actual product.

Nisha Halo reserves the right to change the price of goods offered on the website at any time and without prior notice; this includes changes to content and product information, and changes to promotions, offers and discounts. We reserve the right to alter the product specifications from time to time.

Payment Methods

We accept payment via all major debit and credit cards from customers worldwide including Visa, Mastercard, American Express, Discover, Apple Pay, as well as PayPal and Clearpay. The transactions on this website are processed using PayPal and Stripe. When we process your order and payment is taken you will receive a confirmation email receipt; we then update you by email when you’re item is ready and posted out to you.

Bespoke Jewellery

All bespoke jewellery commissioned by a customer will require a 50% non-refundable deposit to be paid in advance of the production of the product; this is non-refundable if the customer decides to cancel the jewellery commission for any reason to account for design, time, consultation and time spent sourcing materials. The outstanding 50% must be paid prior to product completion before delivery of the product.

Gift Cards

Each digital gift card creates a unique code upon purchase where the recipient can enter the code at www.nishahalo.co.uk to redeem on items of the same or greater value. The date on the gift card does not expire. The gift card is only available through the online store as an email or printable PDF and can be used against shipping costs. Customers can apply multiple gift cards to an order. When using a gift card, the full value of the gift card is always applied. Sales pricing and discount codes can’t be applied to purchasing a gift card, however, sales discounts will apply to orders made using a gift card. Nisha Halo cannot cancel and refund unused gift cards or partially used gift cards. The giftee may also used the Gift Card as full or part-payment for a personalised bespoke piece of jewellery by contacting us directly to discuss.

Delivery

Some of Nisha Halo jewellery is handmade to order in Ulverston, England by Nisha Postlethwaite, therefore please be aware of the delivery times listed with the product item, other pieces are already in stock are also noted as ‘Ready Made’ where ‘UK Next Day Special Delivery’ is also listed as an option. Please note, ‘UK Next Day Special Delivery’ is only available for working days only and your order must be placed before 2pm (GMT); if your order is placed after 2pm (GMT) it will be posted out the next working day.

All Nisha Halo jewellery is carefully packaged in a protective Nisha Halo box, and external envelope. Nisha Halo will ensure your order is sent using reputable carriers and all packages are sent via a tracked service where you will be asked to sign for the goods once delivered. Should there be a delay due to unforeseen circumstances Nisha Halo cannot be held liable for this delay.

In the UK, the Royal Mail can confirm who signed for your package. We do not refund items tracked as being delivered so please use a secure address for your delivery. Please note an item may be tracked as delivered if sent to your workplace, or your neighbour has signed for it.

If your delivery is late within the UK, please enter the tracking number (we email you this once your order is shipped) on the Royal Mail website.

If your delivery is delayed overseas, please note the package generally passes through more than one postal service so this becomes the responsibility of the postal service in the country where you have requested the item be sent. Customs checks can delay the item.

More Shipping information is available here.

Exchanges and Returns

In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us within 14 days in it’s original condition and packaging and we will offer you an exchange or a credit note please let us know whether an exchange or refund is required for the item at nisha@nishahalo.co.uk. The cost of postage to send the item back and for the return of the product will remain the responsibility of the customer, Nisha Halo does not accept any responsibility for any items lost, stolen or damaged in transit so please return the item using tracked delivery. Please note Nisha Halo is unable to refund or exchange bespoke commissioned pieces of jewellery or personalised pieces unless the item is faulty (please see below).

All jewellery is quality checked before being sent, however if you receive an item you believe to be faulty, you must report the fault including a photo of the fault to nisha@nishahalo.co.uk within 6 months. Nisha Halo reserves the right to refuse a replacement or refund on any items that we do not deem to be faulty. If we deem the item to be faulty, we will cover return costs and re-arrange delivery of the replacement item; upon return of the item, we will arrange replacement or a refund if you prefer this.

If your item does not fit and you have ordered the wrong size please contact nisha@nishahalo.co.uk to look at resizing or exchanging for another size – the cost of postage to send the item back and for the return of the product will remain the responsibility of the customer.

Unfortunately products with problems caused by accident, misuse, wear and tear cannot be returned to us for a refund.

Care Instructions

Please read the Jewellery Care instructions to prevent your jewellery being damaged and to prolong its life.

Sustainability-Minded

We consider ourselves a sustainability-minded Company and are always looking for ways to do better, read more here.

Intellectual Property

All copyright, trademark, design rights, brand names and products and their design that appear on the website or in the domain name are the exclusive property of Nisha Halo Ltd. Any use or duplication, printing or copying of material from the Nisha Halo website is prohibited unless for purchaser’s personal non-commercial use only and for the purpose of using this website.

Privacy Policy

Nisha Halo fully respects your privacy and protects your data. Any personal information collected about you from this website is solely used to provide the best service possible to you and to improve products and services. We do not store credit card details nor share your financial details with any third parties.

Your personal data will be collected by us for using the following only:

· For Nisha Halo advertising on Facebook, Google Ad Manager and Google Analytics

· Contacting the customer by mailing list or newsletter

· Contacting the customer to confirm sale of product, design of products, questions about the order and shipping

If you wish to unsubscribe from our mailing list or wish to access your Personal Information submitted please contact us and we will provide this information

Data Controller and Owner

Nisha Halo Ltd.

This Privacy Policy shall be construed in accordance with the laws of England and Wales.